Make Your Customers Feel Special
Building customer relationships is key to a successful business. Let your customer know they are valued and be authentic and make them a priority.
Know their name when speaking to them. Weather they are buying a product or service or complaining, respect their concerns and address it immediately. People like to be listened to and not given the run around or a sales pitch.
Listening and asking questions is important and allow them to respond. Try not to interupt the conversation. Paraphrase what they’re saying to make sure you understand the details and so you can help them find exactly what they need.
Customers will leave if you don’t provide adequate customer service. Respond quickly to compaints and keep your tone positive and helpful.
